Shipping & Delivery Policy

• Orders received within Karnataka state takes approximately 4-5 days for delivery
• For orders from any other state across India takes approximately 7- 10 days for delivery

Kindly note that you acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to :

1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances

• Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, ASWINI AGROTECH does not make any representation or warranty in relation to the delivery of such order.
• The products will be delivered through our partner courier company or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
• For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
• You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
• Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
• No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
• All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
• Courier partners sometimes have some delays due to holidays and strikes. In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases :

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Delivery at Remote Locations and Towns

• Orders can be delivered only in the cities mentioned in the List of Serviceable Cities.
• Please note that we can’t commit an exact time of delivery.
• Correct address and contact number is a must of the recipient for placing the order.
• No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements/lockdowns or any other impediments that may restrict the delivery of the order. ASWINI AGROTECH reserves the right to reschedule the delivery to another date.
• The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by ASWINI AGROTECH. In the event the delivery is not executed due to any reason whatsoever not attributable to ASWINI AGROTECH, the customer shall still be charged for the order. The order will be deemed executed and delivered in the following events :
• Delivery not done due to wrong address.
• Recipient not available.
• Premises locked.
• Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
• Recipient refused the products.
• Delivered the product at the Gate/Reception/Neighbourhood.

Returns & Refund Policy

In genuine cases the company will refund payment for the damaged and/or defective product, only. In case if a wrong or a defective product has been delivered, do let us know within a time frame of 3 days from the date of delivery.

You can write to us at hello@happygarden.com or call us 95139 79891 / 96117 59037 (09:00 AM-8:30 PM, Monday-Saturday). Our representative will contact you and may ask for some details about the product delivered or defaults therein.

We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

For the wrong product delivered, company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.

ASWINI AGROTECH is not responsible and does not guarantee refund for cases where :

• Items are delivered to incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product by the recipient.

Cancellation of order is allowed if such request is made within 24 hours of placement of a confirmed order and full refund will be made by ASWINI AGROTECH in such cases.

In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by ASWINI AGROTECH on confirmation over mail or phone call to the customer or recipient. Once processed, refund takes 10 to 15 business days to reflect in your account.